Monnaie Collection Royale is dedicated to providing our customers with the best service possible.The answers to the questions below should help you find what you need to know, but if you need additional assistance, please feel free to contact us.
Shopping
How do I create an account?
To register for an account, simply click on ‘My account’ at the right top of the page and follow the instructions. Once your account is created and you have logged in, you can access:
- Personal information
- Shipping information.
- Payment options: to modify billing address and credit card information.
- Email and password. If you forget your password there is a link in the My Account section, which enables you to receive your password reminder by email.
How does the shopping cart work?
The Shopping Cart summarizes all your current online purchases. Each item selected for purchase from our store is itemized by photo, product name, quantity, unit cost and total cost. You can make additions and deletions to your order and view the revised total of your purchase. You can either continue shopping to add more items to your Shopping Cart or complete the purchase transaction by clicking on the Checkout button.
You will then be prompted to log in, if you haven’t already done so. Enter your shipping address and payment details, then review your order one more time before submitting it. When your order has been successfully submitted you will receive an onscreen confirmation and a separate confirmation by email.
Can I also shop by phone, fax, or mail?
Yes you can shop by phone (1-877-222-0142) by fax (1819-538-6525) or by mail at M.C. Royale P.O.Box 10128 Shawinigan, Qc G9T 5K7 Canada
Please note: For orders from us or international location, we only accept credit card payments. Your credit card must accept transactions in Canadian funds and we must be able to verify your credit card details with the issuing bank.
Where can I purchase investment products?
As we are trusted bullion dealer you can purchase investment products directly from us. Whether for gold or silver maple leafs coins or gold or silver bars, we invite you to contact us by phone (1977-222-0142) and we would be delighted to all the necessary information with courtesy and discretion.
How can I obtain a Royal Canadian Mint catalogue?
You can request a catalogue by calling us at 1-877-222-0172 and we will send you one for free.
Will my personal information be secure?
Your privacy and security of information are important to us. All personal information is maintained in the strictest confidence in one of the highest security facilities in the country. We also uses industry standard encryption technology and secure data transfer protocols (SSL) to protect your account information when you place online orders with us.
Ordering & Shipping
How long does it usually take to receive an order?
Approximate transit times for available items – with Standard Shipping (Canada Post) – are as follows:
- 2-5 days for major Quebec’s cities
- 4-9 days in other major Canadian cities
- 5-10 days for USA
- Up to three weeks for international location
- Ordering items that do NOT have an available status will delay the delivery of that order
* Please keep in mind that seasonal volumes and inclement weather can increase these estimated times.
Returns & Cancellations
Are Royal Canadian Mint products guaranteed?
If you are not completely satisfied with your purchase, you can simply return it to us in its original packaging within 10 days and we will gladly offer you a replacement (subject to product availability) or send you a full refund.
What is the returns policy?
If you are not completely satisfied with your purchase, simply return it to us within 10 days. For defective products, returns are accepted for up to one year from your date of purchase. Depending on your indicated preference and/or product availability, we will gladly replace your purchase or provide you with a full refund.
Returns Steps :
- Call 1-877-222-0142 to obtain a return confirmation.
- Ensure the product is in its original packaging (single coins and coin sets must be returned in their original display cases and outer protective boxes, along with their respective Certificates of Authenticity).
- Include a short note indicating your name, customer number, complete mailing address and relevant order number with your return package.
Return your purchase by mail to:
M.C. Royale P.O. Box 10128 Shawinigan, Qc G9T 5K7
Returns: Shipping & Reimbursement Guidelines
Please be advised that we are not responsible for returned purchases that are lost in the mail. Note: To ensure your return package does not get lost, consider choosing a carrier who provides the option of a tracking number, insurance or “signature required” shipping.
How do I cancel my order?
We will do our best to cancel your order before it leaves our warehouse. However depending on what stage of the shipping process your order is in, it is not always possible to cancel your given order.
