Ordering procedure

Given the daily fluctuation in the price of gold and silver, we cannot provide a fixed price list, therefore you need to contact us by phone toll free at 1-877-222-0142.

The steps to follow to order are as follows: Following the confirmation of the product price and shipping & insurance, your credit card information will be required to confirm your order. We will send you email confirmation of the transaction. Eventually you must send your payment within 36 hours of the transaction by a bank transfer or bank draft. (Note that no purchase can be paid with credit card).

The receipt of payment will be confirmed by email. Thereafter, we will proceed with the shipment of your order with secure mail and will send you the details of delivery and the tracking number. Normally this process takes about 7 to 10 business days but may vary depending on the volume of orders received and the availability of products.

There are no applicable tax on pure metals like gold, silver and platinum. Only shipping and handling fees are taxable.

* Important note: Any transaction between Monnaie Collection Royale constitutes under the terms of the law a legal binding agreement.   Please note that for every cancelled purchase, an administrative fee of $100 will be charged.

Additional fees-cancelled purchase: Moreover we have to take into account any market loss (market price below your order) that we may incur as a result, if this happens , you will be charged the actual amount of the loss. This amount will be charged directly on your credit account. In the event of market gain (market price higher than your order) you will not be charged for additional fees.

If you need more information, do not hesitate to communicate with us.

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