Customer service


Product information

Product specification :

Specifications of items included in collector’s sets like, specimen sets, uncirculated sets, Baby, Anniversary, Wedding Gift sets and Oh Canada !.

Face valueReverseCompositionWeight(g)Diameter (mm)Rim
2 dollarsPolar bearOuter ring: 99+% Ni Inner core: 92% Cu, 6% Al and 2% Ni7,328Alternation of smooth and reeding
1 dollarLoonElectroplated bronze nickel7,011 Ribbed
26,50
Smooth
50 centsCoat of ArmsTriple plated steel, nickel finish6,927,13Reeded
25 centsCaribouTriple plated steel, nickel finish4,423,88Reeded
10 centsBluenoseTriple plated steel, nickel finish1,7518,06Reeded
5 centsBeaverTriple plated steel, nickel finish3,9521,20Smooth
1 centMaple LeafDouble plated steel copper finish2,3519,05Smooth

Specification for gold and silver products :

DescriptionComposition
 22 carat gold coin22 carat – 91,67 % gold, 8,33 % silver
 14 carat gold coin14 carat – 58,33 % gold,  41,67 % silver
Proof Silver DollarSterling silver -92,5 % silver 7,5 % copper
Brilliant uncirculated DollarSterling Silver -92,5 % silver, 7,5 % copper
Gold Maple LeafStruck in 99,99 % pure gold
Silver Maple LeafStruck in 99,99 % pure silver

Mintage has been limited on certain sets. The mintage is indicated in the description of the product.


Shipping information

The delivery period is within ten business days. However, product availability and seasonal volumes can increase these estimated times. Kindly note that your credit card will be debited as soon as orders been processed. We accept Visa , MasterCard and money orders (Canadian funds) on all transactions.

Note: For security reasons the delivery address must be the same address as the credit card holder. Sorry, we do not accept Cash on Delivery orders (COD).

 Orders shipped in Canada

Your order will be shipped through Canada Post. The Xpresspost service delivers within two to five business days.

Orders shipped to the United States

Your order will be shipped via Canada Post. The tracked pack USA™ delivery service foresee five to ten business days.

Orders shipped worlwide

Your order will be shipped using Canada Post’s international service and requires seven to fourteen business days.

Delivery charges are in Canadian dollars and vary according to the total amount (before the applicables taxes) of your invoice. Refer to the following chart for appropriate rates.

FromToShippingin CanadaShiping  toUnited StatesInternationalShipping
 $—$100.00$15.00$20.00$25.00
$101.00$200.00$18.00$25.00$35.00
$201.00$500.00$20.00$30.00$50.00
$501.00$1000.00$30.00$35.00$75.00
$1001.00$2000.00$35.00$45.00$—
$2001.00$3000.00$45.00$55.00$—
$3001.00$4000.00$55.00$70.00$—
*Shipping fees are taxable for all delivery in Canada.
**Taxes are not applicable on Canadian numismatic products shipped to the United States and worldwide. Duty, royalties and shipping charges related to the products are the responsibility of the buyer.
***Precious metals such as pure gold, pure silver and platinum are not taxable.
****Applicable taxes in Canada will be added to prices quoted online.Quebec: G.S.T. 5%+ P.S.T. 9.975%, Nova Scotia : H.S.T. 15%, Ontario, New Brunswick, Newfoundland and P.E.I. : H.S.T 13%, British Columbia : H.S.T. 12%, all others provinces G.S.T. 5%. There is no taxes on other countries.

For further information regarding shipping and delivery, e-mail us at  info@monnaieroyale.com


Guarantee policy

All Monnaie & Collection Royale products are guaranteed. If you are not entirely satisfied with one of our products, we will be happy to replace it. Simply return the product in its original packaging within 10 days of reception. If a replacement product is not available, a full reimbursement will be issued.

For further information regarding guarantee, e-mail us at info@monnaieroyale.com


Terms and conditions

Even with all the efforts to guarantee the exactness of information and pricing available on this site, Monnaie & Collection Royale reserves the right to make necessary corrections in case of error.

Monnaie & Collection Royale also reserves the right to refuse or limit orders. You will be advised of all or any changes made to your order. Products and prices may change without notice. Cancellation of an order will not be accepted after the shipping date.

Products may slightly differ from the illustrations and are not represented in actual size unless specified. All prices are quoted in Canadian funds.


Security and privacy

Introduction

Monnaie Collection Royale is committed to protecting the privacy of visitors to its website.

Collection of Personal Information

Our website can be browsed anonymously. However, to order products or engage in certain activities on our website, you may be asked to provide certain personal information, such as your name, email address, mailing address, telephone number, or credit card information. We use this information to create your account, contact and correspond with you about your order, and respond to your inquiries.

Personal information about you may be collected via several means, as explained below:

“Cookies”

We use cookies, or small bits of text-based information, to track your choice of language, country of origin, whether or not there are items in your shopping cart, the products purchased online and amount of transactions, pages viewed, demographic information, and to determine sites you were referred from. This information is stored on your computer; for example, the next time you visit our website we will be able to automatically serve you pages in the correct language. We do not store or use any other information about you in cookies. If you have set your Internet browser to reject cookies, access may be denied to secure areas of the website. To register or pay online you must have your browser set to accept cookies.

Click stream data

This data includes general log information (click stream) such as the full Uniform Resource Locator (URL) of the pages you accessed on our website. We also collect referral and aggregated statistics such as page views, time spent on the website, and unique visitors. This information helps us improve and enhance your online experience, including how easily and quickly you find the products, services and information that you need.

Internet Protocol (IP) address

This is the address used to connect your computer to access the Internet. This information may be used to investigate unauthorized attempts to access, alter or delete data, the spreading of viruses and other illegal intrusions to our website.

On-line Orders

When you place an order with us, some of your personal information is collected and stored on our servers. You will choose a password, which we will use to protect your account’s privacy. Should you forget your password, just enter your email address and we will send it to your inbox. During the check-out process, we will collect credit card information, your billing and shipping addresses and information on the products you wish to purchase. We will also ask for your telephone number and email address so that we can contact you should there be a problem with your credit card or order.

Opt-in/Opt-out Mailing List

If you indicate that your name is to be added to our mailing list, we will, from time to time, use your email address or regular mailing address to send you information on the products. At any time by return email or regular mail, you may direct to us to remove your name from our mailing list.

Updating Your Account Information

By logging in with your password you will be able to review or modify your account information at any time. We can also do this on your behalf if you contact us at the customer support centre. Our agent will ask for information from you to confirm your identity before modifying any information.

To help prevent fraud and identity theft, we may use a third-party service provider to validate your identity through an online authentication process.

Website Security

The security of your personal information is a high priority for Monnaie Collection Royale. We use industry best practices to protect and maintain the security of our systems and your personal information.

SSL Technology

We use Secure Socket Layer (SSL) 128-bit encryption to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.

Use and Disclosure of Your Personal Information

General Policy

We only use and disclose your personal information, including payment information such as credit card numbers, for the purposes for which we collected it, except with your permission or as required by law.

Modifications to this Privacy Policy

Monnaie Collection Royale reserves the right to change this privacy policy at any time, without notice or liability to you or any other person, by posting a new privacy policy on our website. Our collection, use and disclosure of your personal information will be governed by the version of the privacy policy that is posted and in effect at that time.