Last updated : January 25, 2026
1. Purpose of the Policy
This Privacy Policy describes how Royal Mint Collection collects, uses, retains, discloses, and protects the personal information of users of the website www.monnaieroyale.com (the “Site”).
Royal Mint Collection is committed to complying with applicable Canadian privacy laws, including:
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the Personal Information Protection and Electronic Documents Act (PIPEDA)
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applicable provincial privacy laws, including Québec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25), where applicable
2. Person Responsible for the Protection of Personal Information
Monnaie Collection Royale / Royal Mint Collection
Address: P.O. Box 37, Brossard, Quebec J4W 3L6
Email: [email protected]
Person responsible for the protection of personal information:
Keven Dextradeur, President
3. Personal Information Collected
We collect only the personal information necessary for our business activities and the proper operation of the Site.
3.1 Personal Information Provided Voluntarily
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First and last name
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Mailing address
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Email address
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Telephone number
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Customer account information
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Billing and shipping information
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Communications with customer service
3.2 Information Collected Automatically
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IP address
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Browsing data (pages viewed, duration, source)
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Device type, browser, operating system
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Cookies and similar technologies
3.3 Sensitive Information
Financial information (e.g., payments) is processed exclusively by secure third-party payment service providers. Royal Mint Collection does not store full payment card numbers.
4. Prupose of Collection
Personal information is used for the following purposes:
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Processing and managing orders and payments
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Shipping products and ensuring delivery
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Creating and managing customer accounts
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Providing customer service
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Preventing fraud and ensuring security
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Improving the Site and user experience
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Complying with legal, tax, and accounting obligations
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Sending commercial communications, where consent has been provided
5. Consent
Royal Mint Collection obtains user consent before collecting, using, or disclosing personal information, except where otherwise permitted or required by law.
Consent may be express or implied, depending on the nature of the information and the purpose of the processing.
6. Disclosure of Personal Information
Personal information may be disclosed to third parties only when necessary, including:
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Payment service providers
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Logistics partners and carriers
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Technology service providers (hosting, cloud services, analytics)
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Professional advisors (legal, accounting)
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Government authorities where required by law
All third parties are required to protect the confidentiality and security of personal information.
7. Retention of Personal Information
Personal information is retained:
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For as long as necessary to fulfill the identified purposes
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In accordance with Canadian legal and regulatory requirements
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Until consent is withdrawn, where applicable
Once the retention period has expired, personal information is securely destroyed or anonymized.
8. Information Security
Royal Mint Collection implements reasonable physical, technical, and administrative safeguards to protect personal information against:
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unauthorized access
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loss
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misuse
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unauthorized disclosure
9. Access and User Rights
In accordance with PIPEDA and applicable provincial laws, users have the right to:
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Access their personal information
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Request corrections
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Withdraw consent (subject to legal obligations)
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File a complaint regarding the protection of personal information
Requests may be sent to:
[email protected]
10. Cookies
The Site uses cookies to:
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Ensure proper operation of the Site
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Analyze usage and performance
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Improve the user experience
Users may manage or disable cookies through their browser settings.
11. Protection of minors
The Site is not intended for people under the age of 18. Royal Mint Collection does not knowingly collect personal information from minors.
12. Changes to the Policy
Royal Mint Collection reserves the right to modify this Privacy Policy at any time. The most current version is published on the Site with its effective date.
13. Complaints
Any complaint relating to the protection of personal information may be submitted to the internal person responsible identified above.
If the issue is not resolved, a complaint may be filed with the Office of the Privacy Commissioner of Canada or the applicable provincial authority.
