{"id":3444,"date":"2017-10-24T15:08:26","date_gmt":"2017-10-24T15:08:26","guid":{"rendered":"https:\/\/www.monnaieroyale.com\/desjardins\/?page_id=3444"},"modified":"2018-09-28T17:40:45","modified_gmt":"2018-09-28T17:40:45","slug":"faq-general","status":"publish","type":"page","link":"https:\/\/www.monnaieroyale.com\/investissement\/en\/faq-general\/","title":{"rendered":"FAQ General"},"content":{"rendered":"<div id=\"pe-accordion-6a1550926cd4b0.65898784\" class=\"pe-accordion-container\" role=\"tablist\">\n<div class=\"pe-accordion\"><div id=\"pe-heading-6a1550926cda0203461012\" class=\"pe-accordion-heading \" role=\"tab\"><a href=\"#pe-accordion-6a1550926cda3459446600\" role=\"button\" aria-controls=\"pe-accordion-6a1550926cda3459446600\">Is my personal information well protected? <\/a><\/div><div id=\"pe-accordion-6a1550926cda3459446600\" class=\"pe-accordion-content \" role=\"tabpanel\" aria-labelledby=\"pe-heading-6a1550926cda0203461012\"  aria-expanded=\"false\">\nYour privacy and security of your personal information is paramount to us. All personal information is treated in the utmost confidentiality and kept securely. We also use industry-standard encryption technology and Secure Data Transfer (SSL) protocols to protect the account data that you send to us.<\/div><\/div>\n<div class=\"pe-accordion\"><div id=\"pe-heading-6a1550926cdc8102798834\" class=\"pe-accordion-heading \" role=\"tab\"><a href=\"#pe-accordion-6a1550926cdc9944041674\" role=\"button\" aria-controls=\"pe-accordion-6a1550926cdc9944041674\">What is the composition of your investment products?<\/a><\/div><div id=\"pe-accordion-6a1550926cdc9944041674\" class=\"pe-accordion-content \" role=\"tabpanel\" aria-labelledby=\"pe-heading-6a1550926cdc8102798834\"  aria-expanded=\"false\">All of our investment products have the highest level of purity on the market, a level of 99.99% for gold and silver; platinum and palladium have a purity of 99.95%.<br \/>\n<\/div><\/div>\n<div class=\"pe-accordion\"><div id=\"pe-heading-6a1550926cdde119170265\" class=\"pe-accordion-heading \" role=\"tab\"><a href=\"#pe-accordion-6a1550926cde0116755473\" role=\"button\" aria-controls=\"pe-accordion-6a1550926cde0116755473\">Do you offer storage facilities for investment products? <\/a><\/div><div id=\"pe-accordion-6a1550926cde0116755473\" class=\"pe-accordion-content \" role=\"tabpanel\" aria-labelledby=\"pe-heading-6a1550926cdde119170265\"  aria-expanded=\"false\">Yes, our official partner is GardaWorld. MCR takes care of storing your investment products for you. At any time, you can contact us to obtain information on your precious metals stored by dialing 1 (833) DMETAUX (1-833-363-8289) or by e-mail at <a href=\"mailto:info@monnaieroyale.com\">info@monnaieroyale.com<\/a>.<br \/>\n<\/div><\/div>\n<div class=\"pe-accordion\"><div id=\"pe-heading-6a1550926cdf2904172433\" class=\"pe-accordion-heading \" role=\"tab\"><a href=\"#pe-accordion-6a1550926cdf3357077411\" role=\"button\" aria-controls=\"pe-accordion-6a1550926cdf3357077411\">Is it possible to resell investment products to MCR?<\/a><\/div><div id=\"pe-accordion-6a1550926cdf3357077411\" class=\"pe-accordion-content \" role=\"tabpanel\" aria-labelledby=\"pe-heading-6a1550926cdf2904172433\"  aria-expanded=\"false\">Yes, and it\u2019s easy. However, you should contact our precious metal consultants for the evaluation of your products. Contact us to discuss the procedure to follow at 1 (833) DMETAUX (1-833-363-8289) or by e-mail at <a href=\"mailto:info@monnaieroyale.com\">info@monnaieroyale.com<\/a>.<br \/>\n<\/div><\/div>\n<div class=\"pe-accordion\"><div id=\"pe-heading-6a1550926ce05087863680\" class=\"pe-accordion-heading \" role=\"tab\"><a href=\"#pe-accordion-6a1550926ce06908193690\" role=\"button\" aria-controls=\"pe-accordion-6a1550926ce06908193690\">What does it mean to be legally and wholly owner of precious metals?<\/a><\/div><div id=\"pe-accordion-6a1550926ce06908193690\" class=\"pe-accordion-content \" role=\"tabpanel\" aria-labelledby=\"pe-heading-6a1550926ce05087863680\"  aria-expanded=\"false\">You are legitimately and directly owner of your gold, silver, platinum or palladium. It is simply your property, from the moment you buy it until you sell it.<br \/>\n<\/div><\/div>\n<div class=\"pe-accordion\"><div id=\"pe-heading-6a1550926ce17214398145\" class=\"pe-accordion-heading \" role=\"tab\"><a href=\"#pe-accordion-6a1550926ce19610445626\" role=\"button\" aria-controls=\"pe-accordion-6a1550926ce19610445626\">What are your hours of service?<\/a><\/div><div id=\"pe-accordion-6a1550926ce19610445626\" class=\"pe-accordion-content \" role=\"tabpanel\" aria-labelledby=\"pe-heading-6a1550926ce17214398145\"  aria-expanded=\"false\">We are available from 9:00 AM to 4:00 PM from Monday to Friday. Our customer service agent will guide you to the designated team to meet your needs.<\/p>\n<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3444","page","type-page","status-publish","hentry","clearfix"],"_links":{"self":[{"href":"https:\/\/www.monnaieroyale.com\/investissement\/en\/wp-json\/wp\/v2\/pages\/3444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monnaieroyale.com\/investissement\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.monnaieroyale.com\/investissement\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.monnaieroyale.com\/investissement\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.monnaieroyale.com\/investissement\/en\/wp-json\/wp\/v2\/comments?post=3444"}],"version-history":[{"count":5,"href":"https:\/\/www.monnaieroyale.com\/investissement\/en\/wp-json\/wp\/v2\/pages\/3444\/revisions"}],"predecessor-version":[{"id":4023,"href":"https:\/\/www.monnaieroyale.com\/investissement\/en\/wp-json\/wp\/v2\/pages\/3444\/revisions\/4023"}],"wp:attachment":[{"href":"https:\/\/www.monnaieroyale.com\/investissement\/en\/wp-json\/wp\/v2\/media?parent=3444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}